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We have a Liberal Exchange Policy
Kalpa druma is committed to providing its customers complete satisfaction. We strive to enhance the shopping experience for our customers while providing the best quality products and services. In case the customers are unsatisfied with the product received from Kalpa druma., the customer is requested to contact the
Kalpa druma Online Team with their complaints/ feedback at firstname.lastname@example.org , who shall revert back to assist the customers at the earliest. *
* The Purchase return may be accepted on its unfolded condition with all the supporting documents like tags,bills,etc.
Your item must satisfy the following conditions so as to eligible for a return :-
2. In the same condition that you received it
3. Enclosed the original packaging
4. We only replace items if they are defective or damaged , send your item along with the invoice or proof of purchase to the below mentioned address
* Please send us an email regarding the Reason for return, before returning the product to the following mail id : email@example.com
* The return address is mentioned below,
72, Cathedral Road, Opp Old Hotel Chola Sheraton, Chennai -600086., Tamilnadu, India
How to send the returns?
In case, of any questions or clarifications the customer is requested to contact our customer support, " we shall assist you !"
E-Mail : firstname.lastname@example.org
Phone : +914428117652
Mobile : +91 9840725315
We would entertain the Product return only after receiving mail from the customer.
We do not accept any returns after 15 days of receiving the shipment.
All products should be returned in original condition with Invoice & tags , intact as attached in the product. Presence of original Invoice / tags is a must to accept returns.
Any complaint with regards to damage or stains or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.
At any point of time the refunds will not be entertained for any purchase, and it would be issued only as Credit Notes which is valid for a period of 3 months from the date of issue.
We will not refund the custom duties & taxes, if applicable, or paid by the customers at time of receiving the goods.
In case, of orders with free shipping, shipping cost of resending product would be deducted while sending the credit note / Alternative products.
1. For returning your item,shipping cost are borne by you . Shipping costs are non-refundable
2. While returning an item,use a trackable shipping service with insurance cover
3. Depending upon your place ,the time taken for the exchanged product to reach you may vary
4. Once we approve the exchange, we will get personally in touch with you on our procedure to process the exchange